jlbgc Privacy Policy

Introduction

jlbgc ("jlbgc," "we," "us," or "our") is committed to protecting the privacy and personal data of every individual who accesses or uses the jlbgc online gaming platform at jlbgc.one (the "Platform"). This Privacy Policy ("Policy") describes our practices regarding the collection, use, storage, disclosure, and protection of your personal information.

This Policy applies to all users of the jlbgc Platform, including registered players, visitors who browse the Platform without registering, and individuals who contact our customer support team. It covers all personal data processed by jlbgc in connection with the Platform, regardless of the device or channel through which you access it.

By accessing the Platform or creating a jlbgc account, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the Platform immediately.

Data Controller

For the purposes of the Data Privacy Act of 2012 and this Policy, jlbgc acts as the Personal Information Controller in respect of the personal data it collects and processes through the Platform. jlbgc determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.

jlbgc has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with applicable data privacy laws and this Policy. Contact details for the DPO are provided in Section 13 of this Policy.

Personal Data We Collect

jlbgc collects personal data through various means, including directly from you during registration and account use, automatically through your interaction with the Platform, and from third parties such as payment processors and identity verification services. The categories of personal data we collect include:

jlbgc does not intentionally collect sensitive personal information (as defined under RA 10173) unless strictly required for regulatory compliance, such as government ID numbers for identity verification purposes. Where sensitive personal information is collected, it is handled with the highest level of care and protection.

How We Use Your Personal Data

jlbgc uses the personal data it collects for the following purposes:

• Account Management: To create, maintain, and administer your jlbgc account, including verifying your identity and eligibility to use the Platform.
• Service Delivery: To provide you with access to games, process deposits and withdrawals, and deliver the features and functionality of the Platform.
• Regulatory Compliance: To comply with PAGCOR licensing requirements, Anti-Money Laundering (AML) obligations under Republic Act No. 9160 (as amended), and other applicable Philippine laws and regulations.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct on the Platform.
• Responsible Gaming: To monitor gaming behaviour, identify players who may be at risk of problem gambling, and administer responsible gaming tools such as deposit limits and self-exclusion.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Marketing Communications: To send you promotional offers, bonus notifications, and Platform updates, where you have provided consent or where permitted by applicable law. You may opt out of marketing communications at any time.
• Platform Improvement: To analyse usage patterns, conduct research, and improve the features, performance, and user experience of the Platform.

jlbgc will not use your personal data for any purpose that is incompatible with the purposes described above without first obtaining your consent or establishing another lawful basis for processing.

Legal Basis for Processing

jlbgc processes your personal data on the following legal bases as recognised under the Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary for the performance of the contract between you and jlbgc — specifically, to operate your account, process transactions, and deliver gaming services.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including PAGCOR regulations, AML obligations, and tax reporting requirements.
• Legitimate Interests: Processing is necessary for jlbgc's legitimate interests, including fraud prevention, Platform security, and responsible gaming monitoring, provided such interests are not overridden by your rights and freedoms.
• Consent: For marketing communications and certain non-essential cookies, processing is based on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

Data Sharing & Disclosure

jlbgc does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: GCash, Maya, and partner banks (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) to facilitate deposits and withdrawals.
• Identity Verification Providers: Third-party KYC service providers engaged to verify your identity and age in compliance with PAGCOR and AML requirements.
• Technology Service Providers: Cloud hosting, data analytics, customer support software, and cybersecurity vendors who process data on our behalf under binding data processing agreements.
• Game Content Providers: Licensed game studios and live dealer operators whose games are made available on the jlbgc Platform, to the extent necessary for game delivery and dispute resolution.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other Philippine government agencies, where disclosure is required by law or regulatory mandate.
• Law Enforcement: Philippine law enforcement agencies, where disclosure is required pursuant to a valid legal order, warrant, or subpoena.

All third-party service providers engaged by jlbgc are required to implement appropriate technical and organisational measures to protect your personal data and are prohibited from using it for any purpose other than the specific service they provide to jlbgc.

Cookies & Tracking Technologies

jlbgc uses cookies, web beacons, pixel tags, and similar tracking technologies on the Platform to enhance your experience and gather analytical data. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the Platform to function correctly. These include session authentication cookies and security tokens. They cannot be disabled without affecting Platform functionality.
• Functional Cookies: Used to remember your preferences, such as language settings and display options, to personalise your experience on the Platform.
• Analytical Cookies: Used to collect aggregated, anonymised data about how players interact with the Platform, helping us identify areas for improvement and measure the effectiveness of features.
• Marketing Cookies: Used, with your consent, to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. These cookies may be set by jlbgc or by trusted third-party advertising partners.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Platform. For detailed information on the specific cookies used by jlbgc, please refer to our Cookie Notice, available within the Platform's account settings.

Data Retention

jlbgc retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. Our general retention periods are as follows:

• Account Data: Retained for the duration of your active account relationship with jlbgc, and for a minimum of five (5) years following account closure, in compliance with PAGCOR record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, in compliance with AML obligations under Republic Act No. 9160.
• KYC and Identity Verification Documents: Retained for the duration of the account relationship and for five (5) years following account closure.
• Customer Support Communications: Retained for a period of two (2) years from the date of the last interaction, unless a longer retention period is required for dispute resolution purposes.
• Marketing Consent Records: Retained for the duration of your consent and for one (1) year following withdrawal of consent, as evidence of the consent given.

Upon expiry of the applicable retention period, jlbgc will securely delete or anonymise your personal data in accordance with its data disposal procedures.

Security of Your Personal Data

jlbgc implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Transport Layer Security (TLS/SSL) encryption for all data transmitted between your device and the jlbgc Platform.
• Encryption of sensitive data at rest, including financial information and government ID details.
• Role-based access controls ensuring that only authorised jlbgc personnel can access personal data, and only to the extent necessary for their job function.
• Regular penetration testing, vulnerability assessments, and security audits conducted by independent cybersecurity specialists.
• Multi-factor authentication requirements for administrative access to systems containing personal data.
• Incident response procedures to detect, contain, and notify affected individuals and the National Privacy Commission of any personal data breach within the timeframes prescribed by law.

While jlbgc takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in serious harm to you, jlbgc will notify you and the NPC in accordance with the requirements of the Data Privacy Act of 2012.

Your Data Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jlbgc:

• Right to be Informed: The right to be informed of how your personal data is being collected and processed, as set out in this Privacy Policy.
• Right of Access: The right to request a copy of the personal data jlbgc holds about you, along with information about how it is being processed.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jlbgc's legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another controller where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.

To exercise any of the above rights, please contact jlbgc's Data Protection Officer using the contact details provided in Section 13. jlbgc will respond to all verified data subject requests within fifteen (15) business days of receipt, in accordance with NPC guidelines.

Children's Privacy

The jlbgc Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine law and PAGCOR regulations governing real-money gaming. jlbgc does not knowingly collect personal data from any person under the age of 21.

If jlbgc becomes aware that personal data has been collected from a person under 21 years of age, it will take immediate steps to delete such data and close the associated account. If you believe that a minor has registered on the jlbgc Platform, please contact our support team immediately so that we can investigate and take appropriate action.

Parents and guardians are encouraged to use parental control software and to monitor their children's online activity to prevent access to real-money gaming platforms. jlbgc supports the responsible gaming principle that gambling is an adult activity and must remain so.

Changes to This Privacy Policy

jlbgc reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision will always be indicated at the top of this page.

Where changes are material — meaning they significantly affect your rights or how your personal data is processed — jlbgc will notify registered players via email or a prominent notice on the Platform at least fourteen (14) days before the changes take effect. For non-material changes, the updated Policy will be posted on this page and will take effect immediately upon posting.

Your continued use of the jlbgc Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed of how jlbgc protects your personal data.

Contact & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by jlbgc, please contact our Data Protection Officer:

• Email: [email protected]
• General Support: [email protected]
• Response Time: Within 15 business days of receipt of your request

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines (NPC) if you believe that jlbgc has not handled your personal data in accordance with the Data Privacy Act of 2012. Information on how to file a complaint with the NPC is available on the NPC's official website.

For questions about your account, responsible gaming tools, or general Platform support, our customer support team is available 24 hours a day, 7 days a week via live chat on the Platform.